The website (hereinafter referred to as our ‘website’) is presented by Statovac-komerc d.o.o. (hereinafter referred to as ‘Statovac’ and ‘we’), registered at Svetoilijska 7, 16000 Leskovac, Republic of Serbia.

If you have any privacy-related questions, please contact us using the contact form.

1. Why did we develop this Privacy Policy?

Statovac feels very strongly about protecting your privacy and personal data. Your personal data is therefore treated and safeguarded with the utmost care. We only use and process your personal data in compliance with the relevant legal requirements, including the General Data Protection Regulation.

Our goal with this Privacy Policy is to inform you, as a website visitor and customer, when and why we process your personal data and about your rights.

This Privacy Policy may be updated in the future. We reserve the right to make changes to this Privacy Policy at any time. Major changes will always be announced. We recommend referring to this document regularly.

2. Who processes your personal data?

We determine which personal data is to be collected, either personally or in collaboration with others, as well as the goal and means for processing this information.

We also use various processor categories to offer you our services and to fulfil our agreements with you. We share your data with logistics partners and other external service provides, such as our web development agency, marketing agency, hosting partner, our own CRM system and with government agencies if required. We require that processors ensure the safety and confidentiality of the data. Processors must comply with our instructions and only process the necessary information. We never sell your data to our processors or other third parties.

Our website includes ‘share buttons’ that make it possible to share our products on social networks. Check the Privacy Policy for Facebook and Twitter for information on how they handle your personal data. We are unable to influence these parties and these policies may be subject to change on a regular basis. The same thing applies to other hyperlinks found on our website.

3. On what basis is my personal data processed?

In compliance with privacy regulations, we process your personal data based on the following:

  • Fulfillment of an agreement with you;

  • Compliance with legal or regulatory requirements regarding the management of a contractual relationship, particularly with regard to billing;

  • Our legitimate interest in sending information and newsletters.

  • Your explicit consent.

4. What kind of personal data is processed?

We only process and collect personal data that is necessary for the purposes for which it is processed:

  • Personal identification information (gender, last name, first name, address, login details);

  • Contact information (phone number and e-mail address);

  • Electronic identification information and technical information (IP address and type of device).

If you create an account, place an order or fill out a form on our website, you are providing personal information to Statovac. This lets you control the information provided to a certain extent. Other personal data may be collected later on, such as as part of our after-sales services. The amount of information collected depends on your use of the website and the website functionalities.

5. Goal of information processing

We collect personal data on you as a user of the website in order to offer a safe, optimal and personal user experience. The more intensively you use the website and our online services, the more personal data is collected.

Data processing is essential for the functioning of the website and corresponding services. Data processing only takes place for the following specific purposes:

  • Customer relationship management: customer administration, order management, deliveries, billing, creditworthiness verification, support, complaint monitoring and the sending of newsletters and service messages

  • Protection from fraud and violations;

  • Personalized user experience, marketing, advertising and newsletters if you have explicitly signed up for these. In this case, you can opt out at any time. .

  • Statistical purposes

This personal data is primarily processed for internal use. We have taken the necessary legal and technical precautions to prevent unauthorized access and use. If the collected data turns out to be incomplete or apparently incorrect, we reserve the right to temporarily suspend or discontinue certain expected actions if information is lacking, incorrect or incomplete..

We also use cookies to recognize visitors to the website and customers and to offer a personal user experience, remember technical choices (such as a language or shopping basket) and to detect and remedy any errors on the website. See our Cookie Policy for more information on how we use cookies.

The personal data that we collect will not be retained longer than necessary for the above purposes.

6. Your rights

When we process your personal information, you are protected by a number of rights. You have the right to request access to your information, rectification, deletion of your personal data, limitation and objection to processing, data portability and the withdrawal of your consent. You can personally exercise several of these rights if you have an account on our website. Otherwise, you can request that changes be made using our contact form. We will comply with your request within one month.

6.1 Right to access and rectification

You have the right to receive information on processing purposes, categories of personal data processed and the recipients of personal data.

6.2 Right to deletion of your personal data

You can exercise your right to delete your information when:

  • Your personal data is no longer necessary for the purposes for which it was collected or processed;

  • You withdraw your consent and there is no other legal basis for the processing;

  • Objection is made to the processing of the data and there is no imperative legal justification for the processing;

  • If your personal data is processed wrongfully;

  • Your data must be deleted in accordance with a legal requirement.

6.3 Right to limited processing of your personal data

You have the right to request limited processing of your personal data. This means that we may retain your information, but not use it:

  • During the time period needed to verify the accuracy of the personal data;

  • If the data processing is unauthorized and you request limited processing instead of deletion of the personal data;

  • If we no longer need your personal data for processing purposes;

  • During the time period needed to assess whether there are grounds to delete personal data.

6.4 Right to data portability

You have the right to obtain the personal data provided to us in a structured, conventional and machine-readable form.

6.5 Right to withdrawal of consent

You have the right to withdraw your consent at any time. The withdrawal of consent does not alter the legitimacy of the processing based on the consent prior to its withdrawal.

7. Contact us

If you have any questions or concerns regarding this Policy, our privacy practices, or to exercise your rights, please contact us by email at You also may contact us by sending a letter or request to:

Statovac-komerc d.o.o.
Svetoilijska 7
16000 Leskovac
Republic of Serbia